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Health Choice Network, Inc. (HCN)  has been recognized as a leader in value-based care solutions with a new focus on population health and care management for our Federally Qualified Health Centers (FQHC’s) and safety-net Providers.  Our daily focus includes supporting our members on quality measures, value-based insurance design (VBID) and financial analytics to both track and demonstrate successful approaches to treating complex patients within our communities.

HCN is a front-runner in implementing software solutions in the areas of Electronic Health Record (EHR), oral health record and behavioral health systems.  These technologies enable better patient outcomes through reduced errors and safer transmission of information among labs, pharmacies, health centers and physicians. HCN’s services empower health care providers to improve the efficiency, quality and value of care.

IT Leadership Support

  • Provides strategic guidance and planning for FQHC IT projects
  • Annual IT planning and budget assistance
  • FQHC IT oversight and governance as needed

Technology Services

  • Cloud hosting services for approved enterprise applications and technology
  • Disaster preparedness / disaster recovery
  • Network design, configuration and support
  • User security and profile maintenance
  • Software upgrades and testing
  • Center connectivity and device configuration

Member Experience

  • Maintain client relationship management tool for all service requests and reports center specific metrics
  • Dedicated team to manage center escalations and critical issues list for HCN systems and services
  • After-hours service desk for level 1 issues as needed
  • Level 2 and level 3 support provided to FQHC MIS staff
  • On-site support services for FQHC specific projects
  • On-site assessment of IT infrastructure as needed


IT Business Operations

  • Volume pricing / purchasing of IT equipment and services (including renewals and vendor management)
  • Management of HCN approved equipment list
  • Annual auditing of system licensing and compliance

Business Intelligence

  • Executive dashboard for monthly informatics
  • Enterprise-wide BI data warehouse and analytics dashboards
  • Customized BI reporting and visualization
  • Implementation of custom data feeds for reporting and analysis
  • System integration for 3rd party systems

Chief Information Security Officer (CISO) Services

  • Security awareness training
  • Security risk assessment and recommendations (HIPAA compliant)
  • Email security protection
  • Center firewall review and audit
  • Overall threat detection and prevention

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Health Choice Network  • 9064 N.W. 13 Terrace Miami, Florida • 33172 • www.hcnetwork.org © 2021